Refund policy

Returns

We offer a 30 day return policy on almost all products in our store.  Any product that cannot be returned will have a disclaimer on its product details page.  Items must be returned in their original condition and with all pieces to be eligible for a refund.  New items must be returned unused, unwashed, and with the original product tags still attached.  Surplus or used items must be returned in the same condition as it was when shipped to you.

Return shipping costs are the responsibility of the buyer, and any shipping charges paid with the original order will not be refunded.  Exceptions to this are evaluated on a case-by-case basis and are usually in circumstances where the wrong item was sent to you, or if the items condition is not as described.  If we screwed up your order, we will replace, exchange, or have you return it to us at no additional cost to you.

If you need to return an item to us you must initiate a return request from your Order History page, or by calling or emailing us prior to sending the return back to us.

Do not return any item to us without contacting us first to receive a return authorization and return shipping instructions.

We will not issue a refund for a package that is lost or damaged during return shipping.

Return Fees.  We generally do not charge any return processing or restocking fees for most returns.  We reserve the right to charge a return fee (or deduction from your return amount) in certain situations evaluated on a per case basis including but not limited to: if you return an item that is missing its tags or is in used/worse condition, if you used an unauthorized return shipping method that cost more than was allowed, or any situation where fees are charged to us as a result of your actions.